RETURN & REFUND POLICY

General Return Policy

• 30-Day Return Window: Customers have 30 days after receiving an item to request a return.
• Condition for Return: To be eligible, items must be in the same condition as received: unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is required.
• Initiating a Return: Start your return by contacting us at business@asatechmed.com. Send returns to 55 Crossway E, Unit B, Bohemia, NY 11716, United States.
• Return Process: Upon acceptance, we’ll send a return shipping label and instructions. Items sent back without a return request will not be accepted.
• Contact for Queries: For return questions, email business@asatechmed.com.

Damages and Issues

• Inspect your order upon reception. Contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Exceptions / Non-Returnable Items

• Non-returnable items include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, and gift cards. Contact us for questions about specific items.

Exchanges

• First, return the original item. After approval, order the desired item. Customers are responsible for additional shipping costs. Returns or exchanges not due to ASA TECHMED error or outside the 30-day window require customer-paid shipping fees.

Refunds

• We’ll notify you upon receipt and inspection of your return. If approved, a refund will be processed within 10 business days to your original payment method. Processing times may vary for banks or credit card companies.
• Contact us at business@asatechmed.com if over 30 business days have passed since the return approval.

Oversized Product Return Policy

Return Eligibility:

• Time Frame: Within 30 days of delivery.
• Condition of Product: Must be in original condition, unused, and in original packaging. Non-compliant items will be rejected.
• Proof of Purchase: Required for all returns.

Restocking Fee:

• A 20% restocking fee is applied to all oversized product returns, covering processing and restocking costs.

Return Process for Oversized Products:

• Initiating a Return: Contact us at business@asatechmed.com or +1 (631) 242 8161. Provide order number and return reason.
• Shipping Instructions: Detailed instructions provided upon approval. Shipping costs are the responsibility of the customer and non-refundable.
• Inspection and Refund: Approval or rejection of your refund will be communicated. Approved refunds are issued minus the restocking fee.

Exchanges for Oversized Products:

• For defective or damaged items upon delivery. Contact us for the same item exchange.

Questions:
For oversized product return queries, contact business@asatechmed.com or call +1 (631) 242 8161.